BlackBerry maker Research in Motion  Ltd. said Friday its chief marketing officer has decided to leave the  company—just weeks ahead of one of its most significant product rollouts  in years.
RIM, based in Waterloo, Ontario, said Keith Pardy is leaving for  "personal reasons," but is continuing to help the company over a  six-month transition period. Mr. Pardy wasn't available to comment.
RIM didn't say whether the company had hired a successor. Mr. Pardy  told the company a month ago about his plans to depart, according to a  person familiar with the situation.
The departure of Mr. Pardy, who was hired from Nokia  Corp. in early 2009, deprives the smartphone maker of a marketing chief  during the crucial lead-up to the launch of its PlayBook tablet,  expected at the end of March or early April. 
It reflects larger turmoil in RIM, as the company struggles to remake  itself from a maker of corporate-workhorse devices known for security  and reliability to a producer of hip, media-savvy gadgets that can  compete with the likes of Apple Inc.'s iPhones and iPads, say people familiar with RIM's strategy.
The PlayBook will feature a new, faster operating system and   revamped look-and-feel. RIM executives say it will be the best look yet  at how the company is reinventing its products.
But mobile-market watchers say the PlayBook has suffered ever since  it was announced last year from confusion over who it's supposed to  appeal to and what market it will satisfy. RIM has consistently stressed  the PlayBook's usefulness to businesses and its potential popularity  among corporate technology officers—even as it shows off the tablet's  ability to play videogames and watch movies in demonstrations.
Mr. Pardy had been a marketing executive at Nokia and Coca-Cola  Co.; RIM executives had hoped Mr. Pardy would be able to help the  company shed its staid corporate image and help it boost popularity in  the battle against branding wizards like Apple.
RIM's BlackBerry phones are still selling strongly overseas. But  they've been fast losing share to Apple's iPhones and devices that run  on Google Inc.'s Android operating system in the trend-setting North American market.
Like Nokia, the Finnish phone giant, RIM was late to recognize the  importance of touch-screens, cool interfaces and the need to offer  third-party applications. It has also fallen short in getting a  marketing message out that resonates with consumers, analysts said.
"RIM's challenge is product, and another is perception," said Avi  Greengart, an analyst at Current Analysis, a market research firm.
Jack Gold, principal at J. Gold Associates, a technology  consulting firm, said RIM has never been a strong marketing company in  part because it never had to be. "They've been hit by a competitive  pressure that they didn't feel three or four years ago," he said.
 
Abdullah Shahzad
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